Hello! Welcome to our Frequently Asked Questions section. Below is a list of answers to some of the most common questions. We hope you find this section helpful, however if you've any other questions or concerns that we've not covered in our FAQ’s section then please contact us and we will be happy to answer to your queries.
1. How secure is my online shopping? Will my data be protected?
Your data is secure with us and we take steps to ensure that all our customers are protected. All transactions at Latency Fashion are SSL encrypted.
2. Is my personal information kept private?
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent.
3. What methods of payment do you accept?
We accept all major credit and debit cards like Visa, MasterCard and American Express cards. We also accept payments by Shopify Pay and PayPal.
4. Can I amend my order?
You can add items to your order until you confirm payment details and complete your order. Once completed you cannot amend your order.
5. Will I be charged for shipping?
Any orders over £25 you will receive free shipping. This does not apply to order outside of United Kingdom.
6. How long does the delivery take?
We aim to despatch all orders by the next working day. Please check our delivery information page for upto date time scales.
7. Can I get my order delivered to a different address?
Yes! When ordering please specify an alternative address where you want your delivery. You need to mention the different delivery address in the Order Notes. Please note that we cannot change the delivery address of a confirmed order.
8. I have received a damaged product? What should I do?
We are really sorry if you received a damaged product. Accidents are sometimes unavoidable. Don't worry. Simply Grab a picture of the damage product and send it to us together with a description of the problem along with your order details as soon as you can at firstname.lastname@example.org
9. How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within 10 business days.
10. Can I exchange an item?
Please note that at present, exchanges cannot be made. We strongly suggest please order carefully as there are no exchanges offered.
11. I still have other questions. How do I get in touch with your staff?
We want to serve our customers in the best way we can. Please get in touch with us through our contact us page and we will get back to you within 24-48hours or simply catch us on live chat.